Please send returns to the address on the invoice marking the package “Return”. (If you have lost the invoice then please see return address below).

If you are returning the item for any other reason apart from defects in the goods, you will be responsible for the cost of returning the goods to us. We recommend that you use a “Signed For” service as responsibility for the goods will remain with you until we have signed for the goods.


NOTE:  Soiled or damaged goods will not be refunded or exchanged. If a returned item is soiled or damaged on its arrival to us, we will advise you by email and it will be your responsibility to have the item returned to you.

If you return an item to us within 30 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. We do not issue refunds on the P&P charges. This does not affect your statutory rights.

Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear and Computer software, hoof boots, bits. Personalised and Special order items cannot be cancelled once the order has been processed.

If you wish to return an item please ensure it is carefully packed and enclose a covering letter. We recommend goods are insured whilst in transit as Tackshop247 will not be held responsible for any goods that are not received or damaged in transit. Exchanges will be liable for additional carriage charges unless the original product was faulty or damaged.

PLEASE NOTE: We are happy to issue a refund on Sale items except for underwear or personalised/special order items at the Sale price it was originally purchased for. The P&P costs are non-refundable. Additional postage charges may apply.

Our return address is :

TackShop247, 41 Gainsborough Gardens, Bath BA1 4AH

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